Shipping Policy
Furniture: Free Shipping (UK Only)
- Fast UK Delivery: We offer fast delivery from the UK via Royal Mail, DHL, DPD, YunExpress, and other reliable carriers, with door-to-door delivery. Delivery typically takes 3–7 working days.
- Remote Areas: Delivery to some remote areas within the UK may require an additional postage fee. If you are unsure whether your postcode is covered, please contact us with your postcode.
- Damaged Items: We take every reasonable precaution to ensure your items are safely packaged and protected during transit. If your item arrives damaged, please contact us at joolihomefurniture@gmail.com. Please provide details and photos of any visible damage and be as specific as possible, as this will help us process your damage claim with the delivery carrier. Thank you for your understanding and patience.
Shipping Notice for Large Items
For large furniture items, such as sofa beds, dining tables, and dressing tables, purchased from our official website or Amazon store, your order may be shipped in multiple packages due to carrier weight limitations. These packages may arrive on different days, so please allow a little extra time for all parts of your order to arrive.
Shipping Address
Please verify that your shipping address is correct before making payment. We will ship your order to the address provided at the time of purchase.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the product does not meet your expectations or if you placed an incorrect order.
Warranty
We offer a 2-year warranty on our furniture products, providing coverage for manufacturing defects and quality issues under normal use. If you experience any issues with your product during the warranty period, please contact us at joolihomefurniture@gmail.com for assistance.
Force Majeure
In the event of force majeure, order processing and delivery may be delayed. However, we will process your order as quickly as possible once normal operating conditions resume.