FAQ

How do I place an order?

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “buy now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page. You can contact us by email, if you have any questions.

How do I pay for my purchase?

We currently only accept Paypal payments.You can log in to your Paypal account to pay.

How do I change or cancel my order after I’ve placed it?

In-stock items normally ship within 2-7 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order. To change or cancel your order, contact our Customer Service via email. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible.

Why is the price for an item different from when I added it to the shopping cart?

Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

When will my order be delivered?

Office furniture :Free shipping（only ship to UK） -Fast Shipping from the UK, it will take 3-5working days.clik here to see our shipping policy.Other Product:（only ship to UK and USA） -Please refer to the product details page for the specific arrival time.

Do you ship to JE, GY?

Please note that these postcodes we are unable to deliver: JE, GY. -International orders in some remote areas need to add postage. If you are not sure, please contact us to provide the zip code, we will reply within 24 hours.

Where can I find assembly instructions?

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Do you charge sales tax?

20% sales tax is already included in item price. Please contact us via email or additional questions or support.

How can I return a product?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@joolihome.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

click here to see the return and refund policy

What if I received damaged or incorrect merchandise?

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.