Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@joolihome.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@joolihome.co.uk.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Notice：

1.If the product has quality problems, please contact us firstly and we will provide a pre-paid label.If you return it by yourself, we will not bear the postage for you,meanwhile, please must provide the returned tracking number to us,thank you for your cooperation
2.If the product have no problem,we won't bear the returned postage,please kindly noticed.

3.Before returned to us,please make sure the product and the packing is intact,and provide the photos to us before shipped,if not,we will refuse to accept your parcel,please kindly noticed.

4.Please return the parcel and provide the carrier name and the return tracking ID within 10 days after received the authorization and return label. If the items arrive overdue, we reserve the right to no longer accept your return and refund.